Questions, answered.

VenueStack is built for nightclubs, bars, lounges, beach clubs, festivals, and ticketed events that need ticket sales and real-world operations to stay connected, especially when volume, table service, and door flow matter.

VenueStack replaces the separate tools a venue uses to run a night. Most venues keep ticketing in one place, tables in another, and reporting somewhere else again; VenueStack brings ticketing, table reservations, deposits, season passes, guest profiles, email campaigns, and reporting into one platform so teams spend less time coordinating and more time running the night.

Yes, if event nights matter to revenue or reputation. Even occasional events benefit from a clean checkout flow, deposits, faster entry, and better visibility into what worked and who showed up.

Start the free trial and set up one real night: its tickets, its tables and the door. If you run several venues, a festival or anything unusual, book a demo and we will walk through your setup with you.

VenueStack is one plan, billed two ways:

Monthly: $200/month
Annual: $180/month billed annually (10% savings)

Every feature is in both. Annual billing costs less.

No. Both are part of the one plan. Passes carry the same processing fees as tickets, which you can absorb or pass to the guest, and email campaigns include a monthly sending allowance at no extra charge.

VenueStack itself costs the monthly or annual subscription, $200 or $180 a month. Each paid online order, such as tickets, deposits and reservations, also carries VenueStack’s 4% processing fees, at least $2 and at most $50 (C$2.50–C$50, €2–€50, £1.50–£50) and the card processing fee charged by Stripe, our payment processor. Free tickets and bookings carry no fee.

Yes. Businesses can choose whether to absorb fees or pass fees along to the customer at checkout. Many venues pass fees on for ticketed events or high-demand nights to protect margins.

VenueStack charges 4% processing fees, at least $2 and at most $50 (C$2.50–C$50, €2–€50, £1.50–£50) on each paid online order, on top of the subscription, plus the card processing fee charged by Stripe. You choose whether those fees are covered by the business or passed to the customer at checkout.

VenueStack’s fee is 4% processing fees, at least $2 and at most $50 (C$2.50–C$50, €2–€50, £1.50–£50) per paid order, worked out on the order total including tax. Card processing varies with Stripe pricing, card type, region and currency. When you set up payments, your team can confirm how checkout should look and what the business receives.

Payouts are handled through your connected Stripe account. VenueStack reporting helps reconcile sales, deposits, and event performance so teams can close out nights cleanly.

Disputes are handled through Stripe. Responsibility typically follows the business selling the ticket or reservation and receiving the funds. Clear purchase terms and confirmation messaging help reduce disputes.

Yes. The guest experience is designed to feel like customers are booking directly with your business, not through a third-party marketplace.

You do. Your customer list is a business asset. VenueStack builds it from every purchase and booking, and you can export it anytime or reach it with email campaigns from your own dashboard.

You can embed VenueStack in your own website with one code: your events, table booking, passes, the account button and chat, in light or dark. Your venue also gets its own branded page on VenueStack. Pages on your own domain aren’t offered today.

Most businesses switch smoothly by starting with one upcoming event, then moving recurring events once the team is comfortable. If needed, you can run a short parallel test to reduce risk.

Setup depends on complexity such as single venue vs festival, table layouts, and number of events, but the goal is to get you live quickly. Most time is usually decisions like branding, ticket types, and table rules, not technical work.

Onboarding is operator-focused. It covers event setup, table rules, door workflow, and making sure reporting matches how your team runs the night.

With the How-to guides in the dashboard. They walk each person through VenueStack on its own pages with a voice-over, and each person gets only the chapters for the parts their role can open: door staff see tickets, passes and the phone app, for example. Anything the guide adds to show how things work is removed when it ends.

Yes. VenueStack is built with door flow in mind. Entry needs to be fast, simple, and reliable, especially during peak arrival.

The door keeps working. Each phone saves tonight's tickets, passes, and floor while it is online, so staff can keep scanning guests in and moving tables when the connection drops, and every change syncs when it comes back. A ticket bought after the phone went offline needs a connection to scan, so good coverage at the entrance still helps.

Yes. Guests can add tickets, table bookings, and passes to Apple Wallet or Google Wallet. Tickets and passes scan at the door straight from Wallet, and the Wallet copy updates when an order, booking, or event changes.

Pulse, on the Events page, lists what needs someone right now: table requests and guest messages nobody has answered, deposits still unpaid, a door scanner that stopped checking in, scans flagged at the door, guest emails that bounced and guest list names waiting for approval. Each alert clears itself once the problem is fixed, and each person sees only the alerts for what their role can already open.

Yes. The VenueStack app is free on the App Store for iPhone and iPad and on Google Play for Android. Your team signs in with the same email as on a computer, and the app holds the door scanner and clicker, tables, tickets, chats and push alerts for new reservations, deposits and guest messages.

Yes. Teams can use VenueStack across roles so operations are not bottlenecked through one person.

Yes. Deposits and minimum spend rules are designed to reduce no-shows and make table service revenue more predictable, especially on high-demand nights.

Stripe handles sensitive payment processing and card security. VenueStack is designed so businesses can take payments without needing to directly handle raw card data.

Yes. Access can be managed so different roles such as door, managers, and admins are not all seeing or changing the same things.