Check the Sync status

Sync shows whether this phone is connected and what it still has to send. On a computer it sits in the sidebar, above Booking page. On a phone it's in the menu, and in the installed app under More. While something is waiting, the menu button and More show how many. Offline with nothing waiting, they show the offline cloud instead.

What Sync says

What's inside

Click or tap Sync to open it.

• At the top: the connection, and when this phone last synced.
• For scanner staff: tonight's events and how many tickets are ready to scan offline, with Find a guest.
• Needs attention: changes that couldn't be sent, each marked Not synced with the reason.
• Scanned offline: what's still waiting, marked Waiting or Sending.
• Notes from sync: for the record only, such as Checked in twice when another door scanned the same ticket, or Refused later when a ticket was refunded meanwhile. Notes clear by themselves after 12 hours.

While something is waiting, Sync now sends it straight away instead of at the next try. If your login ran out, it reads Sign in again.

After the night

1. Open Sync on each phone used at the door or on the floor.
2. Read the reason under each item in Needs attention. For example, "Changed on another device" means someone else changed that reservation first.
3. Set it right by hand if needed, for example on the Tables page.
4. Tap Dismiss.