Check the Sync status

Sync shows whether this phone is connected and what it still has to send. While all is well, it's the cloud button beside your name at the bottom of the sidebar. When something is waiting or needs a look, it becomes a Sync row above Booking page. On a phone it sits the same way at the bottom of the menu, which is under More in the VenueStack app. While something is waiting, the menu button and More show how many. Offline with nothing waiting, they show the offline cloud instead.

What Sync says

A number beside it counts what's waiting or needs a look.

What's inside

Click or tap Sync to open it.

• At the top: the connection, and when this phone last synced.
• For scanner staff: tonight's events and how many tickets are ready to scan offline, with Find a guest.
• Needs attention: changes that couldn't be sent, each marked Not synced with the reason.
• Scanned offline: what's still waiting, marked Waiting or Sending.
• Door counts: taps from the Clicker still on this phone, one row per event, such as Male +8 · Female +4.
• Notes from sync: for the record only, such as Checked in twice when another door scanned the same ticket, or Refused later when a ticket was refunded meanwhile. Notes clear by themselves after 12 hours.

While something is waiting, Sync now sends it straight away instead of at the next try. If your login ran out, it reads Sign in again.

After the night

1. Open Sync on each phone used at the door or on the floor.
2. Read the reason under each item in Needs attention. For example, "Changed on another device" means someone else changed that reservation first.
3. Set it right by hand if needed, for example on the Tables page.
4. Tap Dismiss.