Test and send an email

Both buttons are at the top of the email: Send a test and Send.

Send a test

1. Click Send a test.
2. Tick people on your team and click Send test. You're at the top of the list.

Teammates are listed by name; only your own email address is shown. Tests are marked [Test] and don't count toward your monthly emails. You can send 20 a day.

Send or schedule

1. Click Send. You see who it goes to, the subject and the sender.
2. If anything needs fixing, such as a missing subject or a block that needs attention, it's listed there. Click Fix to go straight to it on the Details or Content step.
3. Choose Now, or Later and pick a date and time. Times are in your venue's time zone.
4. Click Send to or Schedule for the number of people shown.

The email is saved exactly as it looks at that moment. If an event in it is canceled, unpublished, or changes date or price before it sends, it waits for you as Needs review instead.

Pause, cancel or edit

Open the email from the Emails list:

• Pause stops what hasn't gone out. Resume carries on.
• Edit turns a scheduled email back into a draft.
• In the More menu (the three dots), Duplicate copies the email into a new draft, and Cancel email (Cancel the rest once it has started sending) stops it for good. Emails already sent can't be taken back.

Good to know

When an email finishes sending, whoever sent it sees Your email was sent in Alerts, with how many guests it went to.

Sending can also be paused for your venue if too many emails bounce or are marked as spam. A red banner at the top of Emails says why. To send again, click Request a review, change the message if you like, and click Send request. The button then shows Review pending until VenueStack has looked at it.