Unsubscribes and sending

Emails → Settings shows how your emails go out, under Sender and Limits. The sender details come from Settings → Account, so there's one place to change them.

Who emails come from

• They show your venue name as the sender, and replies go to your contact email.
• Every email ends with your venue name and address, why the guest is getting it, and an Unsubscribe link. You can't remove this part.
• Add your address and a contact email before you send.

How guests stop your emails

• Unsubscribe in any email stops your emails to that address. Their tickets and receipts still arrive.
• At checkout, guests see Send me news and offers from your venue, ticked. Unticking it stops your emails.
• Guests with an account can turn off News and offers by email on their profile.
• Addresses that bounce, and people who mark an email as spam, are never emailed again.

A guest who unsubscribed can subscribe again from the same link or their account. Only they can do it.

Your Customers list shows each guest's email status.

Limits

• Each month you can send a set number of emails. This month shows how many are left.
• Each person gets at most two emails from you in seven days.
• Your first email can go to a few hundred people at most.