Unsubscribes and sending

Marketing → Emails → Settings shows how your emails go out, under Sender and Limits. Your venue name and address come from Settings → Account.

Who emails come from

• They show your venue name as the sender.
• Replies go to the contact email in Settings → Account. To use another address, click Change beside Replies go to, enter it and click Save. To go back, click Change, then Use your account email.
• Every email ends with your venue name and address, why the guest is getting it, and an Unsubscribe link. You can't remove this part.
• Add your address and a contact email before you send.

Signing up at checkout

Every checkout, for tickets, tables and passes, has a Send me news and offers from your venue box. It starts unticked, and only a guest who ticks it signs up. VenueStack keeps a record of each tick: when it was, which checkout, the exact words on the box, and the order.

• Guests who first bought from you on or after October 16, 2026 get your emails only if they ticked the box.
• Guests who bought from you before then, and people you imported or who chatted with you, get them as before, unless they unsubscribe.
• Ticking the box doesn't undo an unsubscribe.
• In Customers, a guest who first bought on or after then and didn't tick the box shows Not receiving, and so does the News and offers by email switch in their account. Turning that switch on signs them up, and it's kept like a tick.

How guests stop your emails

• Unsubscribe in any email stops your emails to that address. Their tickets and receipts still arrive.
• Guests with an account can turn off News and offers by email on their profile.
• Addresses that bounce, and people who mark an email as spam, are never emailed again.
• If a guest asks you directly, open them in Customers and click Unsubscribe beside their email.

A guest who unsubscribed, or whom you unsubscribed, can subscribe again from the same link or their account. Only they can do it.

Your Customers list shows each guest's email status.

Limits

• Each month you can send a set number of emails. This month shows how many are left.
• Each person gets at most two emails from you in seven days.
• People who got five or more of your emails in six months and opened none are left out, unless they bought or booked in the last 90 days.
• Your first email can go to a few hundred people at most.
• A package upgrade email follows the same rules and counts toward them.