Your account settings

Your account is your own login, separate from your venue's details. If you work at more than one venue, the same account opens all of them. To change your venue's name or logo, see Venue details and menus.

Sign in

There is no password. Each time you sign in, VenueStack emails you a code.

1. On the Log in page, enter your email and click Continue with email.
2. Enter the 6-digit code from the email. You're signed in as soon as the last digit is in. Or click Sign in in the email, then Continue. The button works on any device, so you can open the email on your phone to sign in on a computer.
3. If you work at more than one venue, choose one. Click the star next to a venue to keep it at the top of the list.

The code and button expire after 10 minutes, and each works once. If you typed the wrong email, click Change next to it. If you didn't get the email, check your spam folder, then click Send a new code once the minute is up. It goes to the same email. A code from an earlier email still works until it expires.

If a code has expired or was already used, the page says so and keeps your email. Click Send a new code.

If your session ends while you're in the dashboard, the login page says so. Sign in again to carry on.

You can also click Continue with Google if your account is connected to Google. To sign in as someone else from the venue list, click Use another account.

If a venue has invited your email, signing in with it accepts the invitation and opens that venue, even if you haven't opened the invitation yet.

If there's no VenueStack account for your email and no invitation, the login page says so. Click Register your venue to set one up with that email, or Try another email. To join a venue that's already on VenueStack, ask its team to invite you.

Change your details

1. Click your name at the bottom of the sidebar. On a phone, open the menu first.
2. Click My account.
3. Edit Name or Phone. Your phone number is only for contact, so it can be on more than one account. Enter the whole number, or leave it empty. A number that isn't a real one shows Enter a valid phone number under the field.
4. Click Save changes.

Your Email is where your sign-in codes go, so it can't be changed here. To change it, contact VenueStack support.

Sign in with Google

1. Open My account.
2. Click Connect Google account.
3. Choose your Google account and allow access.

The Google box then shows Connected. You can now use Continue with Google.

To disconnect, click Disconnect in the Google box, then Confirm. You can still sign in with a code sent to your email.

Delete your account

Deleting your account takes you off every venue you work at, and deletes your login and details. The venues keep their team, events and history.

1. Open My account.
2. Click Delete account at the bottom left.
3. Check the venues listed, then click Delete account.

You're logged out everywhere. To come back, someone at the venue who can invite people has to invite you again.

If you're a venue's only owner, the confirmation says so: VenueStack then has to give the venue a new owner. Make someone else an owner first if you can. See Invite your team.