Invite your team

Everyone who works in your dashboard needs their own login. Each person gets a role that decides what they can see and do. See Roles and permissions. Promoters have their own tab and their own dashboard: see Work with promoters.

Invite someone

1. Go to Settings → Users.
2. Click Invite user.
3. Enter their Name.
4. Enter their Email, their Phone, or both. A phone number has to be a whole, real number; if it isn't, the form says Enter a valid phone number under it.
5. Choose a Role. None is picked for you, so Send invite waits until you choose one.
6. Click Send invite. The window closes, Invite sent shows, and the invite appears under Pending invites straight away. If it can't be sent (say, there's already an invite out for that email), the window stays open and says why.

If they are new to VenueStack, they get an invitation by email or text. They open the link, which shows the role you chose, check their name, enter their phone number (the page says Enter a valid phone number until it is a real one), and click Accept Invitation. They're signed in straight away. If they go to the login page instead and sign in with the invited email, by code or with Google, that accepts the invitation too and opens your venue. After that they sign in with a code sent to their email, or with Google. Once they accept, you and the venue's owners get a notice in Alerts.

If they already use VenueStack at another venue, they are added to your team straight away and get a message telling them. They keep the name on their account. If they made a VenueStack account after you invited them, the link asks them to sign in first, and signing in adds them.

Under Pending invites, each invite shows their name and has three buttons: copy the link to send it yourself, send it again, or cancel it. Only owners and roles with Full Access to Users settings see them. If you are not an owner, they don't show on an invite to the Owner role, or to a role with more access than yours.

Change someone's role or remove them

1. Go to Settings → Users.
2. Find the person under Team.
3. To change their role, click their row to open Edit user, choose the new Role, and click Save. Their name, email and phone show there but can't be changed. Each person changes their own name and phone in My account, and their email is how they sign in.
4. To remove them, click their row, then Remove user at the bottom left of Edit user, and Remove user again to confirm. It isn't there for you or for an owner.

Removed people lose access to your venue at once, and their devices stop getting its notifications.

Good to know

• Only an owner can invite an Owner, or change or remove an owner.
• If you are not an owner, you can only give someone a role with no more access than your own. The role menus hide the rest.
• If you are not an owner, you cannot change or remove someone whose role has more access than yours, or copy, send again, or cancel their invite.
• You cannot change your own role or remove yourself here. To leave every venue, delete your account in My account. See Your account settings.
• A venue always keeps an active owner: the last one cannot be removed or given another role. Make someone else an owner first.