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What VenueStack does
Updated
VenueStack is the dashboard your venue uses to run events, sell tickets, take table reservations, and talk to guests.
The areas of the dashboard
| Area | What you do there |
|---|---|
| Events | Create events, repeat them, and see them on a calendar. See Your events calendar. |
| Tickets | Set up ticket types, promo codes, and add-ons, follow orders, and check guests in. See Set up ticket types. |
| Guest List | Approve the names your promoters and guests put on each night's guest list. See Run a guest list. |
| Tables | Set up your floor plan, take reservations, and run the floor on the night. See Set up your floor plan. |
| Passes | Create, sell, and give out passes that let guests into your events. See Create a pass. |
| Chats | Reply to guests and set up an AI concierge. See Set up chat and concierge. |
| Marketing | Emails to your customers, your booking page and website widgets, tracking links, and pixels. See Create an email and Your booking page and widgets. |
| Customers | Everyone who bought a ticket or pass, booked a table, or chatted with you. See Your customer list. |
| Reports | A sales overview, deeper ticket, table, and pass reports, the door count, what your promoters brought in, page views, and tracking links. See Sales and event results. |
| Promoters | Invite the promoters who bring you guests, group them into companies, and set what they see and earn. See Work with promoters. |
| Settings | Venue details, menus, chat and the AI concierge, floor plan, team, payments, and subscription, plus the How-to guides. See Use the how-to guides. |
To find a guest, an order or a page quickly, use Search at the top of the menu, or press ⌘K (Ctrl K on Windows). See Search the dashboard.
To check guests in at the door, open Scanner & Clicker at the top of the menu on a phone or an iPad. See Check guests in.
What guests see
Guests never see your dashboard. They see your public events calendar and event pages, checkout, any widgets you add to your own website, and chat if you turn it on. Paid tickets and deposits need a connected Stripe account. See Connect payments.
To open your public booking page, click Booking page at the bottom of the sidebar. It is your events calendar, where guests buy tickets and book tables.
Who sees what
Each person on your team has a role. The role decides which areas they can open and what they can change. Areas a role cannot open are hidden from the menu. Opening one from a link shows You don't have access, with a button to an area they can open, and an address with no page shows This page doesn't exist, both inside the dashboard. See Roles and permissions.
Most areas also need an active subscription. Without one, they show a lock icon, and Settings → Billing stays open. See Your subscription.
VenueStack on your phoneRun your venue from your pocket.How to install