Add passes to Wallet

Guests can keep a pass in Apple Wallet or Google Wallet. The Wallet copy changes when you change the pass.

How guests add a pass

A guest taps Add to Apple Wallet or Add to Google Wallet, then confirms. Both show on any phone or computer, the one for their phone first. The buttons are in three places:

• the page they land on after buying a pass;
• the confirmation email for a bought pass;
• the pass in their account, under the pass.

They show only on a pass that can be used now or on a later night. A guest who is not signed in signs in first, with the email the pass belongs to.

What the Wallet pass shows

On iOS 27 and later, the pass's artwork fills the top of the pass, with the QR code on it. Your venue's name sits above the artwork. Below it are the pass's name, what it covers, and its dates. Two buttons under the pass open your events and the pass in the guest's account.

On earlier iOS, the artwork sits beside the pass's name. In Google Wallet, the pass shows your venue's name, the pass's name, its dates and the QR code. The back of the Apple Wallet pass, and the pass's details in Google Wallet, count its nights with the last one included, for example 30 nights: Oct 16 to Nov 14, last night included.

Its colors come from the artwork, and the text stays readable on light artwork too. Your logo is not on it. The QR code is the same as in the guest's account, and your door scans it the same way. See Scan passes.

When you change the pass

Good to know

• A guest who opens the page in an app's built-in browser, such as Instagram or TikTok, is asked to open it in Safari for Apple Wallet.
• Changes can take a few minutes to reach the phone.
• New artwork reaches passes already in Wallet within a few days.
• Square artwork fills the pass best. The QR code covers the lower middle of the artwork, so keep key text above it.