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Scan passes

Updated

Guests show the QR code from the pass in their account. You scan it with the same scanner as tickets. A code shown from Apple Wallet scans the same way. See Check guests in.

Scan a pass

  1. Open the scanner as you would for tickets.
  2. Hold the pass's QR code inside the frame.
  3. Read the result, then tap Scan next.

Admitted (green) means the guest is in and one entry is used. The result shows the holder, the pass, the event, the entries used Tonight, and the total used if the pass has a limit. A pass you refunded but kept working is admitted with a Refunded badge and Refunded, kept active. See Refund a pass.

The scanner on a phone showing Admitted for Isaac Moreau's VIP Pass, with the event Midnight Jazz, Tonight 1 of 1, when the pass was last used, and the pass number

Denied (red) means the guest is not admitted. The message under it says why:

MessageWhat it means
Pass not recognizedThe code is not a pass.
Not valid at this venueThe pass is for another venue.
This code was replacedThe guest showed an old code. The pass has a new one. Ask the guest to open the pass in their account again.
Pass suspendedYour team stopped the pass.
This code was stoppedThe code was stopped with its pass.
Pass refundedThe pass was refunded.
Valid from a dateThe pass starts on a later night.
Expired and a dateThe pass's last night has passed.
Not valid for this eventThe pass does not include tonight's event, or the event is not Published or Internal.
Already used for this eventThe pass has used its entries for this event.
No entries leftThe pass has used all its entries.
No event tonightNo Published or Internal event is on tonight.

Rarely you may see Event not found, This event was canceled, or This event is not tonight. Scan the pass again.

Try again (yellow) means the scan got no answer, so nothing was decided. Scan the pass again.

When several events are on

If more than one event is on tonight, the scanner may show Choose the event. Tap the event at your door. That device remembers your choice, so later passes go straight through.

If a pass is refused for the event you chose, Change event appears. Tap it to choose again.

If the scanner shows Try again with Update the app: close and reopen the scanner, that device has an old copy of the app. Do what it says, then scan again.

Admit anyway

When a pass shows Already used for this event or No entries left, staff with Override pass limits see Admit anyway.

The scanner on a phone showing Denied, Already used for this event, for Isaac Moreau's VIP Pass at Midnight Jazz, with Tonight 1 of 1 and Status Active, and an Admit anyway button above Scan next
  1. Tap Admit anyway.
  2. Enter a Reason of at least 3 characters.
  3. Tap Admit.
Admit anyway open on the scanner under the Denied result: Manager approved a second entry typed as the Reason, with Admit and Cancel

The result shows Admitted with an Override badge. It does not use up an entry. Your name and the reason are recorded in the pass's Activity. No other refusal can be overridden.

Good to know

  • Passes scan offline too, with the same limits, and a pass holder can be found by name. See Check guests in offline.
  • Anyone who can scan sees the holder's name or email on the result, as with tickets.
  • A pass being refunded with Cancel the pass shows Pass suspended until the refund finishes.
  • An event that starts before 6:00 AM counts as the night before. A pass whose last night is Friday still works at an event on Saturday at 1:00 AM.
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