Add tickets to Wallet

Guests can keep their tickets and table bookings in Apple Wallet or Google Wallet. The Wallet copy changes when you change the order, the booking or the event.

Where guests add them

Guests see both Add to Apple Wallet and Add to Google Wallet on any phone or computer, so they can pick the wallet they use. The one for their phone comes first. The buttons appear:

• on the confirmation page a guest lands on after buying tickets or booking a table, and when they open it again from their email (see below);
• in the ticket confirmation email, and in the table emails that confirm a booking (confirmed, approved, deposit received);
• in the guest's account, on the order and on each upcoming booking.

The confirmation page

After checkout, the guest lands on a confirmation page. Beside the order it shows the event as your checkout does: its poster, description, Menus (on table bookings, when you show menus at checkout), FAQs, lineup, map and your contact details. On a phone the order comes first and the event follows.

Every confirmation email has a View details button that opens this page again: the ticket email, and the table emails for a request, a confirmation, an approval and a paid deposit. The page always shows the order or booking as it stands now, such as Approved, Refunded or Event canceled. Opening it from the email does not count the sale again in your analytics.

Tickets

One tap adds every ticket of the order. Each ticket is its own card with its own QR code, stacked together in Wallet. A guest can send one ticket to a friend from Wallet.

A ticket shows the event, date and time, ticket type, and which ticket it is ("2 of 4"). The ticket number is never on it. Your door scans it like the PDF. See Check guests in.

Table bookings

A booking shows the event, date, arrival time, section and status. It has no QR code, since the door does not scan bookings, and never shows the table number.

When things change

Good to know

• Changes can take a few minutes to reach the phone.
• Voided tickets are left out when a guest adds an order. A refund alone leaves the ticket in Wallet.
• Once the event's night is over (6 AM the next morning, venue time), the wallet buttons go away and the page says Event over. A guest who taps a wallet button in an older email lands on this page instead of adding a pass that has already expired.
• A guest who opens a link in an app's built-in browser, such as Instagram, is asked to open it in Safari for Apple Wallet.