Customer accounts

Every venue has customer accounts, with nothing to turn on. Guests sign in with their email, with no password, to see their tickets and bookings at your venue and check out faster.

How guests sign in

Guests go to your venue's link followed by /account, for example venuestack.io/yourvenue/account. At checkout, they can also tap Sign in next to Have an account?.

1. The guest enters their email and taps Continue.
2. They get one email with a 6-digit code and a sign-in button.
3. They type the code in the same browser, or tap the button on any device and confirm the account it names.

The code only works in the browser where the guest asked for it. The code and the button each work once, and both expire after 10 minutes.

A guest already signed in at another VenueStack venue is asked to use their account at your venue first. Their account connects to your venue when they tap Continue, or when they check out at your venue with their account email.

What guests see

Account pages show your venue's name, logo, and brand color.

• Home: what is coming up next.
• Tickets: upcoming and past orders. Each ticket shows its QR code until it is used or the event is over. Download tickets opens them as a PDF.
• Bookings: status, section, time, and amount paid. Never your notes or table numbers.
• Activity: sign-ins, purchases, and past purchases added to the account.
• Profile: name and phone. The email cannot be changed.
• Security: signed-in devices. Guests can sign out any other device, or tap Sign out of all devices.

Signed-in checkout

• Guests see Signed in as with their email partly hidden.
• At a venue they already use, their name, email, and phone fill in on their own. Elsewhere they tap Use my details.
• A purchase is saved to their account only when they check out with their account email.

Past purchases

When a guest signs in or connects their account to your venue, their past purchases at your venue with the same email are added to their account. Purchases they make later with that email while signed out are added too when they open their account, though not always right away.

Only purchases at your venue are added. A matching phone number alone never adds anything.

If you change the email on a reservation, it leaves the guest's account. It is added to the account for the new email when that guest next opens their account at your venue.

Good to know

• Account pages never load your tracking pixels, and they cannot be embedded in another site.
• Widgets embedded on your website do not offer sign-in. Guests check out there as guests.