Customer accounts

Every venue has customer accounts, with nothing to turn on. Guests sign in with their email, with no password, to see their tickets, bookings, and passes at your venue and check out faster.

How guests sign in

Guests go to your venue's link followed by /account, for example venuestack.io/yourvenue/account, or use the Account widget on your website. On your events page, guests tap Sign in at the top right, or My account once signed in. On a wide screen it reads Have an account? Sign in. On a phone, Sign in is a small rounded button, and My account is just its icon. Signing in opens over the page, and takes them to their account when they are done. At checkout, for an event or a pass, Have an account? Sign in sits at the top of the checkout box. Signing in there also opens over the page, so the guest keeps what they chose, and their details are filled in for them.

1. The guest enters their email and taps Continue. A guest with no account yet can tap Create one first. It is the same step, and the account is made when they sign in.
2. They get one email with a 6-digit code and a sign-in button.
3. They type the code in the same browser, or tap the button on any device and confirm the account it names.

With the Account widget's Card, all of this happens inside the widget on your website, and their account opens there too. In Safari, which blocks sign-in inside embedded pages, Continue opens your sign-in page in a new tab instead, with their email filled in.

The code only works in the browser where the guest asked for it. The code and the button each work once, and both expire after 10 minutes.

A guest already signed in at another VenueStack venue is asked to use their account at your venue first. Their account connects to your venue when they tap Continue, or when they check out at your venue with their account email.

What guests see

The account shows your venue's name and brand color, in one panel with tabs along the top: Home, Tickets, Bookings, Passes, and Profile. It looks the same on your VenueStack page and in the Account widget, where it follows the widget's Dark or Light setting. A pass a guest buys goes to the account for the email they enter, even if they never signed in.

• Home: a deposit waiting to be paid comes first, under Needs you. Then how many tickets and bookings they have coming up, what is Up next, and their Recent payments: tickets, tables, deposits, and passes, with any refund noted.
• Tickets: upcoming and past orders. Each ticket shows its QR code until it is used or the event is over. Download tickets opens them as a PDF. In the widget, it downloads the PDF instead.
• Bookings: status, section, time, the package if they bought one, and amount paid. Never your notes or table numbers. When you request a deposit, the booking shows Deposit due with the amount and the date to pay by, and Pay deposit opens the same payment page as your email. Once paid, it shows Deposit paid with the amount and the day.
• Passes: passes they bought, and passes you issued to their email, current and past, each shown as a pass card like the ones in your dashboard. A pass shows its QR code on its corner while it can be used; tapping the code shows it large for the door. It also shows its dates, entries used, and the events it covers. A bought pass also shows when it was bought and what they paid. They can add it to Apple Wallet or Google Wallet.
• Profile: name and phone, and the devices signed in. The email cannot be changed. Guests can sign out any other device, or tap Sign out of all devices. News and offers by email turns your emails to them on or off. It shows what really happens: it's off for a guest who first bought after the checkout box started unticked and never ticked it, and turning it on counts as their sign-up, kept with the time and the switch's words.

A deposit shows in the account when its reservation does: when it was booked with the guest's account email.

Signed-in checkout

• Guests see Signed in as with their email partly hidden.
• At a venue they already use, their name, email, and phone fill in on their own. Elsewhere they tap Use my details.
• A purchase is saved to their account only when they check out with their account email.
• Checkout for tickets, tables, and passes works without signing in.

Past purchases

When a guest signs in or connects their account to your venue, their past purchases at your venue with the same email are added to their account. Purchases they make later with that email while signed out are added too when they open their account, though not always right away.

Only purchases at your venue are added. A matching phone number alone never adds anything.

If you change the email on a reservation, it leaves the guest's account. It is added to the account for the new email when that guest next opens their account at your venue.

Good to know

• Account pages never load your tracking pixels. Your VenueStack account page cannot be embedded in another site. Only the Account widget shows the account on your website.
• Signing in with the widget keeps the guest signed in on your website only. On your VenueStack pages, they sign in again.
• The Events widgets and a single chosen pass in the Passes widget do not offer sign-in, so guests check out there as guests.
• Signing in on its own never adds a guest to your emails; buying or booking does. Guests always get service emails about their passes, such as a reminder before one ends.