Your subscription

Your subscription gives your team access to the dashboard. It is billed separately from the money guests pay you, and always in US dollars: if your venue sells in another currency, plan prices show as US$. Manage it on Settings → Billing.

Start or change your plan

1. Go to Settings → Billing.
2. Choose Monthly or Annual.
3. Click Start monthly subscription or Start annual subscription. If a trial is offered, the summary shows Due today as $0.00 and the date you're free until.
4. Enter your card on the secure checkout page.

Beside the plans, a summary shows what you'll pay today and, if your first payment comes later, the date you're free until and the amount of the first charge. It changes as you switch between Monthly and Annual.

A free trial is offered only the first time your venue subscribes. Before your dashboard opens, the card that locks it has the same plans and reads Start 14-day free trial (or Start 30-day free trial). During the trial, Billing shows how many days are left and when your card is first charged. Once you're paying, it shows your next payment, its date, and how far through the current billing period you are.

If you claimed the 1 month free offer on venuestack.io, register your venue with the same email. Your first trial then runs 30 days.

A trial from VenueStack

VenueStack can also open your dashboard for a set time with no card on file. Settings → Billing then shows how many days are left, above Due today. To keep your dashboard after that, pick a plan and subscribe before the trial ends: your card is first charged on the day it ends.

When the trial ends, the dashboard locks and Trial ended appears. Choose a plan and click Subscribe to open it again. There is no second free trial, so the first payment is taken straight away. Everything you set up stays as it was.

If you pay monthly, the annual offer beside your plan shows what you'd save. Click Switch to annual to change.

To change your card or billing details, click Manage billing. Past invoices are under Billing history, each with its amount, status and a button to open it.

A discount from VenueStack

VenueStack can give your venue a discount: a lower monthly price, or a percent off, ongoing, for a number of months, or for one payment. Settings → Billing shows it under Discount from VenueStack, with how much it takes off and how long is left, and your plan's price shows after the discount with the full price struck through. If you haven't subscribed yet, the plans show the discounted price and it starts with your first payment. A discount on the monthly price applies to the monthly plan only, so the annual offer doesn't show while you have one.

Cancel

1. Click Cancel subscription.
2. Click Cancel subscription again to confirm, or Keep subscription to leave it as it is.

Your plan stays active until the end of the current billing period, then your team loses access. Click Reactivate subscription any time before that date to keep it.

Billing emails

Every owner of your venue gets an email from VenueStack when:

• Your free trial starts. It shows today's $0 receipt, when the trial ends, what you'll pay after it, and the card on file.
• A payment is 3 days away. Before every charge, the first one after your trial and each renewal, it shows the amount, the date and the card, and how to cancel before you're charged.
• A payment goes through. It's your receipt: the amount, the period it covers, the card, the invoice number and when the next payment is due, with Download invoice for the PDF.
• A payment fails. It says why the bank declined it and when the card will be tried again, with Pay now to pay with another card and Update card to change the card on file.
• Your dashboard locks. See below.
• Your subscription ends after 30 days locked. See below.

These are account emails, so they come even if you've stopped VenueStack's setup emails. Reply to any of them to reach our team.

If a payment fails

Your status changes to Past due and a Payment failed banner appears at the top of the dashboard, with Update payment method. Team members without Billing access are asked to tell an owner instead. Settings → Billing says the same. You keep your dashboard while the card is tried again, and each failed try sends the owners an email. The one after the second failure warns that the next try is the last.

If the payment fails three times, the dashboard locks until it's paid. Nothing is lost: your events, tables, guests and settings stay as they were. Click Pay now in the email, or Update payment method on Settings → Billing, and the dashboard opens again as soon as the payment goes through.

If it's still unpaid 30 days after the dashboard locked, the subscription ends and the unpaid amount is cancelled, so you won't be charged for it. Your venue's information is still kept. To come back, choose a plan on Settings → Billing. There's no second free trial, so the first payment is taken straight away.

While access is locked, every part of the dashboard shows a lock, Scanner & Clicker included. You can still open Settings → Billing and Settings → Users.

What your team sees while the dashboard is locked

• Owners, and roles with Full Access to Billing, see the plans and the button to start, restart or fix the subscription.
• Everyone else sees who to ask, by name: for example, "Ask Maria Lopez to start the subscription." There's nothing for them to pay or set up. Check again opens the dashboard as soon as an owner has sorted it out.
• In the VenueStack app, plans aren't bought or changed. The card shows how to do it on the website instead: open venuestack.io in Safari, or in your phone's browser, log in with the same email, then come back and tap Check again.
• In the iPhone and iPad app from the US App Store, the card has a button instead (Start 14-day free trial, Update payment method and so on). It opens Settings → Billing in Safari, already signed in. Finish there, come back and tap Check again.

Under the card, See how it works starts the How-to guides, so anyone can see how VenueStack works before the plan is active. Each person gets the parts of the dashboard their role can open. Once you've started, clicking it opens the How-to guides list: Continue picks up where you stopped, or choose any one chapter. When the tour ends, or you click End guide, the dashboard locks again.

Before your first subscription, or after a trial ends, owners also see Book a demo below that, on the website and in the app. It opens our calendar so you can pick a time to walk through VenueStack with our team.