Who pays fees, and tax

Every paid order carries two fees: the card processing fee (Stripe fee) and the VenueStack fee. You choose who pays each one, and you set the tax rate added to what guests buy. Your exact fee rates are shown on Settings → Payments.

Choose who pays

1. Go to Settings → Payments.
2. Under Stripe fee, pick You pay or Guest pays.
3. Under VenueStack fee, pick You pay or Guest pays.

Each change applies to new orders only. It covers tickets, passes, table bookings, and deposits.

• You pay: the guest pays the listed price plus tax. The fee comes out of what you receive.
• Guest pays: the fee is added at checkout. The fees a guest pays show as one line, Processing fees, at checkout and on their receipts. You receive the price plus tax.

Click Fee calculator on the Fees card to see what the guest pays and what you receive for any price.

Set your tax rate

1. On Settings → Payments, find Tax rate on the Tax card, beside Fees.
2. Enter a percentage.
3. Click Update.

Tax is added on top of your prices, so enter ticket, add-on, and pass prices without tax. Tax is worked out after any promo code discount and is never charged on fees. To stop charging tax on table deposits, turn on Exempt from tax under Table reservations. Click Tax calculator to see what a guest pays with your rate.

If your venue sells in pounds or euros, guests see every price with your tax already in it, as UK and EU rules expect. Checkout then shows how much of the total is VAT. You still enter prices without tax, and guests pay the same total either way.

Good to know

• Fees are not refundable, whoever paid them. That includes the Stripe fee and the VenueStack fee. The most you can refund on an order is its total minus both fees, and your venue pays back exactly what you refund.
• On a large order, the VenueStack fee stops at the maximum shown under VenueStack fee on Settings → Payments.
• Passes follow the same fee rules, payer choices, and tax rate as tickets.
• Free orders carry no fees and no tax: free tickets, tables that a promo code makes free, and free passes.
• When guests pay the Stripe fee, checkout adds an estimate of Stripe's fee. Stripe's actual fee comes out of your Stripe balance and can differ slightly, for example on cards from other countries.
• You are responsible for choosing the right tax rate for your area.