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Notifications

Updated

The bell keeps a list of what needs your attention. Push notifications send alerts to your phone, even when VenueStack is closed.

What you can get

AlertPushBellWho gets it
New reservation, or a table request to approveYesYesRoles with Notifications on, and people with Tables access
Deposit receivedYesYesThe same
Guest messageYesYesAnyone who can see chats, or only the person the chat is assigned to
Chat assigned to youYesYesThe person someone else gives a chat to, never when you take it yourself
Table assigned to you, your table has arrived, and your tables tonightYesAssigned onlyThe staff assigned to that table
Door capacity reachedYesYesOwners and managers with Full Access to Tickets
Guest list names waiting for approvalYesYesOwners and anyone with Full Access to Guest List; see Approve guest list names
Someone joined your teamYesYesWhoever invited them, and owners
Payment dispute, or Stripe disconnectedYesYesOwners
Refunds made in StripeNoYesOwners
Morning recap of last nightYesYesOwners
Urgent Pulse alerts, such as a door scanner that stopped or guests who arrived without a tableYesNoAnyone who can open Pulse and could see the alert; see Act on Pulse alerts
Your email was sentNoYesWhoever sent it

"Your tables tonight" arrives in the two hours before an event starts. The morning recap arrives from 10 AM the day after, with the door count, tickets, tables and sales. Door capacity comes from Settings → Account; see Venue details.

Use the bell

The bell is at the top of the sidebar on a computer, at the top of the screen in a phone browser, and under Alerts in the VenueStack app.

  1. Click the bell to open the list.
  2. Click an alert to open what it's about: the booking, the chat, the event, or the page where you act on it.
  3. Click the X on an alert to remove it, or Clear all to empty the list. On a phone or tablet, swipe an alert to the left and tap Dismiss, or swipe it all the way across.
Alerts open in the VenueStack app on a phone: two guest chats, then last night's summaries for Roller Disco and Neon Noir, and the Push notifications switch at the bottom

Turn on push notifications

Push works only in the VenueStack app, from the App Store on iPhone and iPad or Google Play on Android. See Dashboard tour to get it.

  1. Open VenueStack from its app icon.
  2. Go to Settings → Notifications.
  3. Turn on Push on this device, then allow notifications when your phone asks.

Choose what you get

In the app, under What you get, turn each kind on or off for this device. You see only the kinds your role can get. All start on.

You can also set a phone from your computer. In Settings → Notifications, click a phone under Devices to open its switches. Closed, each row shows how many kinds are on.

Settings, Notifications in the VenueStack app: Push on this device, then each kind of alert under What you get, such as New reservations, Deposits, Guest messages, Chats assigned to you and Your tables, each with its switch

Guest messages can be busy on a big night. Each chat pushes at most once every 2 minutes. Turn off Guest messages here, or with its own switch at the bottom of Alerts, and the rest keep coming. Each one is titled Chat: and the guest's name, and messages from one guest update a single notification instead of stacking up.

Good to know

  • Push is set per device, so each phone can get different alerts.
  • Devices lists every device signed up under your account. Click one to change what it gets, or use the bin icon to stop one you no longer have.
  • When someone leaves your team, their devices stop getting your venue's pushes.
  • If you blocked notifications when your phone asked, allow them for VenueStack in your phone's settings, then turn the switch on again.
VenueStack on your phoneRun your venue from your pocket.How to install

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