Connect payments

To charge for tickets, table bookings, passes, or deposits, connect your own Stripe account. Guests pay your venue directly through Stripe, and Stripe pays you out to your bank. VenueStack's fee is taken from each payment. Until then, only free tickets can be sold, and your events and the event editor show a Set up payments to start selling banner with a Set up payments button.

Connect Stripe

Have your business and bank details ready.

1. Go to Settings → Payments.
2. On the Stripe Connect card, check Country. It is filled in from your currency; a venue that sells in euros chooses its country.
3. Click Connect Stripe.
4. Enter your business, identity, and bank details on Stripe, then finish.

If Stripe still needs something, the card lists it under What Stripe still needs: each detail, whose it is, and whether it is Overdue, Needed, or Stripe is checking (nothing to do). Click Finish Stripe setup to add what is missing.

The card shows four checks: Connected, Details complete, Payments on, and Payouts on. When all four are green, you can take payments. To change your details later, click Update Stripe settings. Click Open Stripe Dashboard to see payouts, refunds, and disputes in Stripe.

Move to your own Stripe account

Venues that connected before September 2026 see Move to your own Stripe account on the card. Check Country, click Set up my Stripe account, and finish Stripe's steps. Guests cannot pay until the four checks are green again. Past orders can still be refunded in VenueStack.

Disputes and refunds in Stripe

• If a guest disputes a payment with their bank, owners get a notice in Alerts with the deadline. Respond in your Stripe dashboard. If the dispute is lost, the guest's tickets, table booking, or deposit are canceled and the amount counts as a refund.
• A refund you make in your Stripe dashboard is recorded in VenueStack too. The guest's tickets keep working: void them from the order if the guest should not come.

Disconnect

On the Stripe Connect card, click the disconnect button, then confirm with Disconnect Stripe. You cannot take payments or refund past orders until you connect again.

Good to know

• Guests can pay by card, or with Apple Pay or Google Pay when their phone or browser has it set up. The wallet's button sits above the card form.
• Payouts to your bank follow Stripe's schedule. Check timing in your Stripe dashboard.
• Stripe's processing fee comes out of your Stripe balance. When guests pay it, checkout adds an estimate of it to their total, at Stripe's standard price for your currency. Settings → Payments shows the rate under Stripe fee.
• Who pays fees, and your tax rate, are set on the same page. See Who pays fees, and tax.