Check guests in

Every ticket has a QR code. Scan it at the door, with a phone or an iPad, to check the guest in. Each ticket can only be checked in once. The same scanner reads passes. See Scan passes.

Scan tickets

1. On an iPad, tap Scanner & Clicker at the top of the sidebar. On a phone, tap the scan button in the top bar, or Scanner & Clicker in the menu in the VenueStack app. The scanner fills the screen. Allow camera access when asked.
2. Hold the QR code inside the frame, on the guest's phone or printed.
3. Read the result, then tap Scan next for the next guest.

The result fills the top of the screen in its color, so you can read it at arm's length. On a phone the scanner also buzzes as the result appears: once for a guest let in, longer for anything else. You can work by feel in a loud room without watching the screen.

Under the result you see the guest's name, the ticket type and price, the event, and the ticket number.

A ticket is denied if it was voided, is for a canceled event, or is for another date. Events that run past midnight still scan until 6 AM.

If the camera will not start, the scanner offers Take a photo instead: photograph the QR code with the camera. Use live camera tries the camera again.

To count people in by hand instead, tap Clicker at the top of the scanner. See Count people at the door.

Passes use the same results. If more than one event is on tonight, the scanner may ask you to Choose the event first. If it says Update the app: close and reopen the scanner, do that, then scan again.

Keep scanning when the internet drops

Tickets and passes keep scanning with no connection, and you can find a guest by name. Open VenueStack while online before doors open so tonight's list is on the phone. See Check guests in offline.

Check a guest in by hand

Use this when a guest cannot show their QR code. Confirm who they are first, for example with their ID.

1. Go to Tickets and click the event.
2. Search for the guest by name, email, or ticket number.
3. Click the check-in button on their ticket.
4. Click Check in.

This counts the same as a scan and cannot be undone.

Follow arrivals

Open the event on the Tickets page. Scanned and Scan rate update as your team checks guests in, at the door or on this page, with no need to reload. To see who has not arrived, filter Status by Not scanned.

For the latest check-ins across all events, open the scanner on an iPad and tap Check-in history at the top.

Good to know

• Lost ticket email? Resend it. See Orders, resends, and voids.
• Guest list guests scan the same way and show as Guest list. You can also let them in by name with Arrive on the night's Guest List page. See Approve guest list names.
• For a role with Limited view, a scan shows the guest's name and ticket type, without the price, and Check-in history leaves out emails and prices. See Roles and permissions.