Set up ticket types

Ticket types are the tickets guests choose from, such as General Admission or VIP. Each event has its own set. To charge for tickets, connect payments first. Free tickets work without it.

Add a ticket type

1. Go to Events and open the event.
2. Click the Tickets tab.
3. Click New ticket type.
4. Fill in the New ticket type form:
   • Ticket name, for example "General Admission".
   • Description (optional). Guests see it when they choose tickets.
   • Price. Enter 0 for a free ticket.
   • Quantity: how many you want to sell.
   • Max per guest (optional): the most one guest can buy in one checkout.
5. To sell only during a set window, turn on Set sale dates and pick a Sale start, a Sale end, or both.
6. Leave the status on Active and click Save.

Before the sale start, guests see the ticket marked On sale with the date, but cannot buy it yet. After the sale end, it no longer shows at checkout. If every ticket's sale has ended, guests see Ticket sales have ended.

Change or remove a ticket type

• Edit: click the pencil on the card, make changes, and click Save. Tickets already sold stay sold.
• Stop selling: set it to Inactive. Guests no longer see it, and tickets already sold still work.
• Reorder: drag the cards. Guests see tickets in this order. On a phone, press and hold a card, then drag.
• Delete: open the ticket and click the trash button. You can only delete a ticket type with no sales. Once one has sold, set it to Inactive instead.

If the event repeats, Save and Delete ask whether to apply the change to this event only or to all future events too. Deleting from all future events skips any date where that ticket type has sales, and a message says how many dates kept it.

Good to know

• The price guests pay can include tax and fees, depending on your settings. See Who pays fees, and tax.
• When a guest presses Continue to payment, their tickets and add-ons are held for them for 10 minutes, with a countdown while they pay. While they're held, the card shows them as Held, apart from Sold, and they aren't Available to anyone else. If the time runs out, or the guest goes back to choose again or leaves for your events, they go back on sale and the guest is not charged.