Sales and event results

Reports opens on Overview, which shows what you sold and which events did best. Switch to Tickets, Tables, Passes or Door at the top for a closer look at each. Your promoters' report is in Promoters. Every page follows the date range at the top right, which starts on Last 30 days and stays the same when you switch.

Read your sales totals

1. Go to Reports.
2. Pick a date range, such as This month or All time.
3. Click Total sales, Ticket sales, Table sales, or Pass sales to open the breakdown.
4. Hover over or tap the info icons for line-by-line detail.
5. To see more, click View details at the foot of an open Ticket sales, Table sales or Pass sales breakdown. That report opens for the same dates.

Total is the money you received, after fees your venue paid and refunds. Sales are after promo discounts, and fees guests paid on top never count as yours. A refund that failed after it was made, for example because the guest's card was closed, doesn't count. Total sales adds up tickets, tables, and passes, and its breakdowns show each one on its own line. Pass sales counts every pass sold in the range, free ones included.

Sales count on the day the order, booking, or pass purchase was made, not the day of the event. A table package counts in Table sales, on the day it was paid, and Packages sold shows how many. Refunds count on the day they were made. See Who pays fees, and tax.

See each event's results

Event performance, further down the page, lists each event with tickets sold, tables booked, and its total. It includes events dated in your range and any event that sold in it, so upcoming events already on sale show up too. You can also pick future dates in the range.

1. Use Search, Sort by, and Time to find events. On a phone, tap the filter button next to Search.
2. Hover over the info icon beside a total for the breakdown.

To see everything an event sold, choose All time. Events with no sales are hidden until you set Events with no sales to Show.

Compare two events

1. In Event performance, tick two events.
2. Click Compare.

You can also start from the calendar: go to Events, click an event, choose Stats, click Compare, then click a second event.

The Compare events window shows Event A and Event B side by side, with the difference for each figure. A green arrow means Event A did better. For Fees you paid and Refunds, lower is better. When either event was counted on the Clicker, Door count shows each night's total, male and female. When either had a guest list, Guest list shows how many guests were on it and how many arrived.

Good to know

• A role with Limited view opens only the Door report: the others are money. See Roles and permissions.