Orders, resends, and voids

The Tickets page has two views: Events, for tickets sold per event, and Sales, for every order across all events.

Find an order

1. Go to Tickets.
2. Choose a view:
   • Events: click an event to see its totals (tickets sold, Scanned and Sales), sales per ticket type, and every ticket.
   • Sales: see every ticket order. Search by guest, email, order number, or event, and filter by Status or Date range. Each order shows its subtotal, with what was refunded under it. Subtotal and Refunds at the side add up every ticket order your search and filters match. Table refunds are in Reports under Tables.
3. Click an order, or the receipt button next to a ticket, to open it. In an event's ticket list, click a ticket's picture to show its QR code.

Both lists show 25 at a time. On a computer, use the page numbers under the list. On a phone, more load as you scroll.

The order's Details tab shows the guest, the night, how many tickets are checked in, the promo code used, and where the sale came from (From: the tracking link, or Direct). The Tickets tab lists each ticket with its QR code and status. The Payments tab shows what was charged, paid to you, and refunded, with each refund under Refunds. Click Receipt on the payment to see each ticket type, add-ons, discount, tax, fees, Total charged, and Paid to you, which is what your venue receives.

Resend or download tickets

1. Open the order.
2. Click Resend tickets.
3. Keep the guest's email, or type a different address.
4. Click Send tickets.

To print or share the tickets instead, click Tickets PDF. It has a page for each ticket, with its QR code, and the receipt last. A ticket page shows no order number, so a guest can send one ticket to a friend on its own.

Void a ticket

Voiding marks one ticket as Void. It stays on the order, in red and marked Void, but can no longer be scanned.

1. Open the order and click the Tickets tab.
2. Click Void ticket next to the ticket.
3. Click Void ticket again to confirm.

Voiding cannot be undone. It does not refund money or email the guest. Tickets that are already checked in cannot be voided.

Good to know

• To give a ticket's money back and void it in one step, refund it with Choose tickets: it is then marked Refunded here as well as Void. To void every ticket at once, tick Void all tickets when you refund: that refund then says Tickets voided. See Refund a ticket order.
• Sales on an event is what you keep after fees and refunds. In the Sales view, an order's amount and Subtotal are ticket prices, add-ons and tax, after any promo code and before fees and refunds. It matches Paid to you in the order when the guest paid the fees, while Charged is what the card paid, fees included. The order's receipt starts from the prices before the promo code. A refund shows under the order instead of being taken off.
• The Sales view lists ticket orders only. Table bookings and passes are in Reports.
• A role with Limited view sees each order with the guest's name only: no email, phone, amounts or Payments tab, and no Tickets PDF. Resend tickets still sends them to the guest's email without showing it. See Roles and permissions.