Orders, resends, and voids

The Tickets page has two views: Events, for tickets sold per event, and Sales, for every order across all events.

Find an order

1. Go to Tickets.
2. Choose a view:
   • Events: click an event to see its totals (Total Sold, Scanned, Revenue), sales per ticket type, and every ticket.
   • Sales: see every order. Search by guest, email, order number, or event, and filter by Status or Date Range.
3. Click an order, or the receipt button next to a ticket, to open it.

The order's Details tab shows the guest, the event, and Payment History. Expand 1st Payment to see each ticket type, add-ons, discount, tax, fees, Total Charged, and Transferred to Business, which is what your venue receives. The Tickets tab lists each ticket with its QR code and status.

Resend or download tickets

1. Open the order.
2. Under Actions, click RESEND EMAIL.
3. Keep the guest's email, or type a different address.
4. Click Send Email.

To print or share the tickets instead, click TICKETS PDF.

Void a ticket

Voiding marks one ticket as Invalid. It stays on the order but can no longer be scanned.

1. Open the order and click the Tickets tab.
2. Click Void next to the ticket.
3. Click Mark as Void to confirm.

Voiding cannot be undone. It does not refund money or email the guest. Tickets that are already checked in cannot be voided.

Good to know

• To void a ticket and give its money back, void it here, then issue a Partial Refund. To void every ticket at once, tick Void All Tickets when you refund. See Refund a ticket order.
• Revenue on an event is what you keep after fees and refunds. Total Sales in the Sales view does not take off refunds or fees your venue covered.