Create promo codes

Promo codes take money off tickets at checkout. Each code belongs to one event and works on tickets only, not tables. Guests tap Add promo code under their tickets, or on the Payment step, and type the code. Once it applies, the code and its discount show in your venue's colour, with an × to take it off.

Create a promo code

1. Go to Events and open the event.
2. Click the Promo codes tab.
3. Click New promo code.
4. Fill in the New promo code form:
   • Promo code: the word guests type.
   • Discount type: Percentage (%) or Fixed amount.
   • Discount value: for example 20 for 20% off.
   • Maximum uses (optional): how many orders can use it. Leave it empty for unlimited.
   • Promoter (optional, when you have promoters): sales with this code are credited to them, even without their link. See Work with promoters.
5. Under Only these ticket types, tick the tickets it is for. Leave all unticked to allow every ticket type.
6. To limit when it works, turn on Set validity dates and pick Valid from, Valid until, or both.
7. Leave the status on Active and click Save.

Track and manage codes

Each code shows as a card with its discount, Used, and Limit. A code tied to a promoter shows Promoter and their name.

• Edit: click the pencil, make changes, and click Save.
• Pause: set the code to Inactive. Guests can no longer apply it.
• Delete: open the code, click the trash button, and confirm.

If the event repeats, Save and Delete ask whether to apply the change to this event only or all future events.

Good to know

• Used counts orders, not tickets. Refunding an order does not give the use back.
• A guest who is paying holds one use for up to 10 minutes. If they don't pay, the use comes back.
• A code added or removed on the Payment step shows the new total there, and the guest's 10 minutes to pay start again.
• If a code makes the order free, the guest checks out without paying.