Sell table packages

A package is a fixed-price bundle a guest adds to their table, such as two bottles with mixers. You make it once, then turn it on for the nights that sell it. It belongs to the reservation, so moving the guest to another table keeps it.

Make a package

1. Go to Settings → Menus & Packages and open the Packages tab.
2. Click New package.
3. Add a photo, or pick an Icon. Fill in the Package name and Price, and if you like a Description and What's included, one item per line.
4. Turn off Counts toward the table minimum if the package comes on top of the table's minimum spend.
5. Under Availability, choose the sections that offer it and set a Limit per night. Leave the limit empty for no limit.
6. Click Save.

Each package shows as a tile with its photo, name and price. Click a tile to change it, and drag tiles by their handle to set the order guests see. To stop selling a package, click it and click Archive. Reservations that bought it keep it.

Sell it on a night

1. Go to Events, open the event, and click the Tables tab.
2. Under Packages, turn on each package this night sells.
3. To change its price, limit or anything else for this night only, click the pencil. Reset to venue default puts it back.
4. Click Save.

Guests see Packages at checkout once they choose a table in a section that offers one. No package stays chosen until they pick one, and they can add one package per checkout. A package that has run out shows Sold out.

A table without a deposit takes a package too: the guest pays for the package at checkout, and the table is still a request you approve. If you decline it, refund the package as well (see On the night).

Add a package to a reservation

For a reservation you took yourself, or any guest who hasn't bought a package, email them a link to pay for one, as you would request a deposit.

1. Go to Tables, click the reservation, then click Details on the card.
2. Under Package, click Add package.
3. Choose the package. Guest pays shows the total, with tax and fees added if the guest pays them.
4. Check the email under Send to, then click Send payment link.

It then shows the payment link, to copy and send by text or chat as well. The link works until the event starts. Only packages the night sells in the reservation's section are listed.

Until the guest pays, the reservation shows the package with Link sent. Send again emails a new link, and Cancel link stops it. Only the newest link works. Once paid, the package is on the reservation and the guest gets a receipt.

Send the upgrade email

Guests who booked without a package can get one email before the night, with a link to add a package to the reservation they already have.

1. On the Packages tab, turn on Package upgrade email. It is off until you turn it on.
2. Choose when it goes: 1 day before, 2 days before, 3 days before or 1 week before the event.

An event can change this under Upgrade email on its Tables tab: On for this event or Off for this event.

It is a marketing email, so guests who unsubscribed never get it and it counts toward your sending allowance. Each reservation gets it once at most, never in the last 6 hours before the start, and not while you have a package link open for it. The link stops working when the event starts. Each email that goes is listed in the reservation's Log.

On the night

A package mark shows beside the guest's name in the Tables list and on the table's card. Details shows the package, what's in it, and whether it counts toward the minimum. Roles without Show money see the package without its price.

To give the money back, click Refund on the package in the reservation's Details, or on its Payments tab. The table's own payment stays as it is. See Refund a table booking.

Good to know

• A package refunded in full goes back on sale, and the reservation can have another one added.
• Cancelling a reservation leaves its package paid. Refund it from Details.
• Packages count as table sales in Reports. See Read the table report.