Add a reservation yourself

When a guest calls, messages, or walks in, add the reservation yourself from the Tables page. The event needs table booking turned on.

Add a reservation

1. Go to Tables and open the event.
2. Click the ... button and choose New reservation.
3. If the event uses timeslots, choose a Timeslot.
4. Choose a Section.
5. Choose a Table, or leave it empty to seat the guest later.
6. Type the Guest name. Past guests appear as you type. Pick one to fill in their details.
7. Add an Email and Phone if you have them.
8. Click Create reservation.

For a table you can see, click it on the map and click New on its card. The section and table are already set: choose the Timeslot if asked, fill in the guest, and click Create reservation.

With a table, the reservation is approved and Seated, and the guest gets a "Your table for … is approved" email if you entered one. Without a table, it goes to the Unseated list as Pending.

Ask for a deposit as you add it

To hold the table until the guest pays, turn on Request deposit before you click Create reservation. You need payments connected.

1. Fill in the guest, with their Email. The payment link goes there.
2. Turn on Request deposit.
3. Enter the Amount. Guest pays shows the total with tax and fees.
4. Under Link expires in, choose 24 hr, 48 hr, or Custom (1 to 72 hours).
5. Click Create reservation.

The reservation is Seated on its table, with a Deposit requested badge beside it. The guest gets the payment link instead of the approved email, and the window shows the link to copy. Once they pay, the badge turns Deposit paid. If the link expires unpaid, it moves off its table to Unseated as Pending, and the table is free again. See Request a deposit payment for how to track it.

Good to know

• Staff with Assigned Access cannot pick a table or request a deposit. Their reservations go to Unseated for a manager to seat.
• It works with no connection too, without a deposit. See Run tables offline.
• You can also request a deposit later from the reservation.