Request a deposit payment

Use a deposit request when a guest booked without paying, such as a phone booking. VenueStack emails them a payment link, and the reservation's deposit badge shows where it stands. You need payments connected first.

When you add the reservation yourself, you can ask for the deposit in the same step: turn on Request deposit in the New reservation window.

Send a request

1. Go to Tables and open the event.
2. Click the reservation or its table, then click Deposit on the card.
3. Enter the Amount. Guest pays shows the total, with tax and fees added if the guest pays them.
4. Check the email under Send to.
5. Under Link expires in, choose 24 hr or 48 hr, or choose Custom and enter 1 to 72 hours. The default is 24 hr.
6. Click Send payment link.

If the amount is more than the minimum spend still to go, or the table is already paid in full, the form says so under Amount. You can still send it.

It then shows the payment link. Copy it to send by text or chat as well.

Track it

A deposit has its own badge, beside the reservation's status, in the list, on the table card, in Details, and as a small mark on the table's corner on the floor plan.

Asking for a deposit doesn't change the reservation's status, and neither does a refund. Marking guests arrived, seating, moving or completing doesn't change the deposit badge. Two things do move the reservation:

• When the guest pays, the badge turns Deposit paid. The status stays as it was, except a Pending request, which becomes Approved.
• When a link expires unpaid on a reservation that hasn't paid anything, it goes back to Pending and off its table to Unseated within a few minutes, so the table can be booked again. Seat it again if you still want it. A reservation that had paid something, or whose guests are in, keeps its status and its table.

When the guest pays, they get a "Deposit received for …" email and your team gets a notification. Open the reservation's Details and its Payments tab to see each unpaid request under Deposit requests, with its link.

Good to know

• To ask a guest to pay for a package instead, click Add package in the reservation's Details.
• Sending a new request cancels any earlier open one, including a payment the guest had started on it. Only the newest link works. A link that expires stops a started payment the same way.
• Canceling the reservation stops its link. A guest who opens it sees that the reservation was cancelled, and a completed reservation's link can't be paid either.
• The amount must be no more than the limit shown under it, enough to charge by card, and enough to cover the booking fees you pay. If it is not, the form says why and Send payment link stays off.