Request a deposit payment

Use a deposit request when a guest booked without paying, such as a phone booking. VenueStack emails them a payment link, and the reservation updates once they pay. You need payments connected first.

Send a request

1. Go to Tables and open the event.
2. Open the reservation's menu and choose Request Deposit.
3. Enter the Deposit Amount.
4. Check the Customer Email.
5. Set Link Expires In (hours). The default is 24.
6. Check the summary, which adds tax and fees if the guest pays them.
7. Click Send Deposit Request.

The window then shows the Payment Link. Copy it to send by text or chat as well.

Track it

When the guest pays, they get a "Deposit Received" email and your team gets a notification. Open the reservation's Details to see each request under Pending Deposit Requests.

Good to know

• Sending a new request cancels any earlier open one. Only the newest link works.