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Run the floor on the night

Updated

The Tables page is your live view of the room: every reservation for an event, next to the floor plan map. Click Tables in the sidebar (on a phone, tap the chair button in the top bar) and pick an event.

Seat a party

  1. Seat. Drag a reservation card onto a free table, or open the card's menu and choose Assign Table. A Pending request becomes Approved.
  2. Arrive. When the guest walks in, choose Arrive from the card's menu, or click the table and click Arrived. Use the Guests buttons to count people in.
  3. Complete. When they leave, choose Complete, give a rating, and click Complete. The table is free again.

To go back a step, use Unarrive or Unseat. Completed and canceled reservations can be brought back with Reopen.

StatusWhat it means
PendingA request waiting for a table.
ApprovedSeated, with no payment.
$ RequestedA deposit request is waiting to be paid.
$ PaidThe deposit is paid.
ArrivedThe guest is here.
CompletedThe visit is over.
CanceledThe reservation was canceled.

Work with tables

Click a table on the map to see who is there and its deposit, minimum, and capacity.

  • Move a party: drag a seated card onto another table. Drop it on a taken table to swap.
  • Close a table: click the lock button. It cannot be booked or seated until you open it again.
  • Join tables: click the link button, then the other table, for a large party.

From a reservation's menu you can also open Details, add Notes, Change Section, Request Deposit, or Cancel Reservation. Details shows the guest's info, payments, and a Log of every change.

Good to know

  • Canceling does not refund a deposit. Refund first. See Refund a table booking.
  • The guest gets an email when you add a reservation with a table, cancel, request a deposit, or refund. Seating, moving, and arrivals send nothing.
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