Run the floor on the night

The Tables page is your live view of the room: every reservation for an event, next to the floor plan map. Click Tables in the sidebar (on a phone, tap the chair button in the top bar) and pick an event.

Seat a party

1. Seat. Drag a reservation onto a free table. Or click the reservation, click Seat, and pick a table. It's now Seated. Seating a Pending request approves it too.
2. Arrive. When the guest walks in, click their table and click Arrived. Use the Guests in buttons to count people in.
3. Complete. When the visit is over, click Complete, give a rating, and click Complete. Keep on table is on, so the party stays on its table as Completed and the table stays taken, for walk-ins and online bookings alike. When they leave, click Clear table on its card to free it. Turn Keep on table off to free the table as you complete.

To go back a step, use Undo arrival, which puts it back to Seated, or Unseat, which moves it to the Unseated list as Approved. To approve a request without seating it, click it under Unseated and click Approve, beside Seat on its card.

Money is never a status. The deposit has its own badge: its mark in the Deposit box on a table's card (after the status, for roles that see no money), after the status in the reservation's details, and beside the money on the reservations list: Deposit requested, Deposit paid, Deposit refunded or Deposit expired (see Request a deposit payment). A table paid for at checkout shows Deposit paid too, since the section price is its deposit. A refund changes only this badge, never the status.

Each table on the floor plan is filled with its reservation's status color, Seated, Arrived or Completed (yellow), so you can read the room at a glance. A deposit shows as a small mark on the table's corner. To zoom the map, pinch on your trackpad or phone, hold ⌘ or Ctrl while scrolling, or use the zoom buttons in its corner (hover over or tap the arrow there to show them). Zoomed in, scroll or drag the map to move around. To see the key, hover over or tap the info button next to the sort menu above Reservations.

The table card

Click a table on the map, or a reservation in the list, to open its card. On a computer it sits beside the map, and the table pulses. On a phone it opens under the map. Roles without table money (the Money switch under Tables) see no money.

Everything for the table happens here, and the card stays open as you work. While a task is open, its name sits before the guest's, and the arrow beside it returns to the card's buttons.

• At the top: the guest's name and status, and under them the table, section and seating time. A tag mark beside the name means the guest has tags. Click the name to open their customer profile: past visits, tickets, tags, and contact details. Without access to Customers, it opens Details instead.

• Under that, the Deposit (green with a tick once paid), Min and Seats. Once the party is in, Guests in with its − and + comes first. A completed visit shows Spent with its stars.

• Move: pick a section and table (and timeslot, if the event has them), or click a free table on the map, then click Move to. Or drag the reservation onto another table. Drop it on a taken one to swap. Either way, the card moves with the reservation.

• Link joins another table for a large party: click it, then the other table. Click Link again to stop. A linked table's button names the table it's linked to (D5 +1 for more than one). Click it to Unlink one, or Link another table.

• Close a free table so it can't be booked or seated, until you click Open.

• Staff, Deposit, and Notes open in the card. Once staff are assigned, Staff shows the first one's name. Details opens the guest's info, payments, and log.

• The Log shows who did what, and when: status changes, moves, notes, payments, emails, guest counts (Guests arrived 2 → 4), and edits to the guest's name, email or phone with what each was before.

• A reservation with a package shows a small package mark beside the name in the list, and the package's name and price under the figures on the card. Hover the mark to see what's in it, or click the package on the card to open Details.

• On a free table, Seat picks tonight's reservation for it and New adds one. An unseated reservation has Seat and Section.

To cancel, click Details on the card, then Cancel reservation near the bottom. It asks before it cancels, and offers to refund what is still paid in the same step, turned off unless you turn it on (see Cancel and refund). To move a reservation to another timeslot, click Timeslot in Details and pick the new one; it moves as soon as you pick. An unseated Pending request has Approve beside Seat, and an unseated Approved one with no deposit has Unapprove beside Seat. A completed or canceled reservation's card has Reopen, which puts it back on its table if that table is still free (a completed visit comes back Arrived), or on the Unseated list if not.

When the internet drops

Tables still opens with no connection, and arrivals, seating, notes, and new reservations keep working. See Run tables offline.

Good to know

• Seating, moving, arrivals and their undo show on the floor as soon as they're saved.
• Canceling stops any open deposit or package link, so the guest can't pay it.
• The guest gets an email when you add a reservation with a table, approve a request, cancel, request a deposit, or refund. Seating, moving, arrivals, and undoing an arrival send nothing to the guest.
• When you mark a reservation Arrived, the staff assigned to its table get a push. See Notifications.
• A role with Limited view sees reservations with the guest's name only: no email, phone or money, on the floor, in the table card and in the Log. See Roles and permissions.