Refund a table booking

Refund a table payment from the reservation itself, whether the guest paid at checkout or through a deposit request. Refunds can be full or partial.

Refund a payment

1. Go to Tables and open the event.
2. Open the reservation's menu and choose Details.
3. Find the payment, listed as 1st Payment, 2nd Payment, and so on.
4. Click the refund button (the curved arrow) next to it.
5. Choose Full refund, or Partial refund and enter the Amount to Refund.
6. Add a Reason (optional).
7. Click Refund, then Confirm Refund.

If the checkout had several tables or add-ons, Issue Refund opens instead. Enter an amount for each item, then click Process Refund and confirm.

The guest gets a "Refund Processed" email. After a full refund, the status changes to Refunded. Each refund is listed under Refund History.

Good to know

• Refunds cannot be undone.
• Canceling a reservation does not refund it.
• Ticket refunds work differently. See Refund a ticket order.